Customer Care in the Hospitality Industries

Outline of the lecture: CUSTOMER CARE

GREETINGS

1. How Indonesians greeted their friends
2. What is the common sense of greetings

2. FEELING GOOD TOWARD PEOPLE
1. Be yourself but positioned yourself in others
2. Courtesy and good conduct

3. CARE AND SHARE
1. Look after to each other
2. Assertive but not aggressive
3. Smart conducts

4. EVERY ONE NEEDS RESPECT
1. Talk necessarily
2. Pleased people professionally
3. Never interfere with private matters and respect their privacy

5. HANDLING COMPLAINTS
1. Complaints in objective ways
2. Subjective complaint means YOU ARE TROUBLE MAKER.